Important: This is a general reminder about Snowflake’s security policies and best practices related to user authentication.
If you have any questions or concerns about this notice, please email firstname.lastname@example.org.
Last week’s Google phishing attack highlights how social engineering can exploit consumer’s instinctive trust in brand recognition. To help combat such attacks at Snowflake, we continuously enhance our security measures and strengthen our security policies and procedures to protect you.
This notice is intended to remind you about the policies we follow at Snowflake to ensure security for user authentication and provide you with some best practices to follow.
As a strict company policy:
We never solicit user authentication information (username, password, etc.). If you receive such a request, it is likely a phishing attempt designed to obtain improper access to your account using legitimate channels. It is extremely difficult for us to prevent and/or detect improper access to your account if it is achieved using a valid username/password.
If you or your users receive such a request through email, do not respond to the email and instead notify us about it immediately via email@example.com. You can also forward the email to us, which may provide us with clues about its origin. Then, make sure to delete the email.
As a best practice, we strongly recommend that your users take the following precautions to protect their authentication information:
- Never share login credentials with anyone else, even other users in the account.
- Choose the strongest passwords possible.
- Change passwords on a regular basis.
- If you think that login credentials have been compromised for a user:
- If the user is a regular user, please have one of your account administrators change the user's password immediately.
- If the user is one of your account administrators, please notify Snowflake immediately.
In addition, to ensure the highest levels of protection, we recommend that your administrators implement the following Snowflake security features: